Refund policy

At Zuudaas, every piece is crafted with precision and goes through strict quality checks before it reaches you. We take pride in offering only the highest standards of premium jewelry.

Eligibility for Returns

Returns are accepted only if the product is damaged, defective or different from what you ordered.

The item must be unused, unworn and in its original packaging with all tags intact.

You must notify us within 48 hours of delivery with clear photos/videos as proof.

Non-Returnable Items

Products showing signs of wear, misuse or damage caused after delivery.

Items purchased during limited drops or special editions (as they are exclusive).

Customized or engraved products.

Refund Process

Once your return request is approved and the product is received back, we will initiate a refund to your original payment method within 5–7 working days.

In case of Cash on Delivery orders, refunds will be processed via bank transfer or store credit.

Exchanges

Exchanges are subject to availability of stock.

If the exact item is not available, you may opt for a different product of equal or higher value (with price adjustment).

Our Commitment

We stand by the excellence of our brand. If an issue arises, our team ensures it is resolved with the highest level of professionalism and care because owning Zuudaas is not just a purchase, it’s an experience.